Terms of Service

1. Contractual Framework and Corporate Disclosure
These Terms of Service and End User License Agreement ("Terms", "Agreement") constitute a legally binding agreement between Matronius Limited, trading as Matronius Solutions ("Company", "Matronius", "we", "us", or "our"), a company incorporated in England and Wales with its registered office situated at Cardrew House, Cardrew Industrial Estate, Redruth, Cornwall, TR15 1SP, United Kingdom, and any legal entity or natural person ("User", "Licensee", or "you") accessing the website located at https://matronius.com (the "Site") or purchasing, downloading, installing, or executing any Matronius software applications, workflow plugins, digital bridges, scripts, or assets (collectively, the "Software"). By visiting the Site, registering an account, completing a transaction, or downloading the Software, you affirm that you have read, understood, and consented to be bound by these Terms. If you do not accept these Terms in their entirety, you are expressly prohibited from utilizing the Site or installing the Software, and you must immediately delete all digital copies of the Software in your possession.

2. Eligibility and User Accounts
Access to certain features of the Site, including direct order retrieval, product downloads, license activation keys, and support portals, requires the registration of a user account. You warrant that you are at least 18 years of age or possess the legal majority required within your domestic jurisdiction to execute enforceable agreements. You covenant to furnish accurate, complete, and current information during registration and checkout.You maintain exclusive responsibility for preserving the confidentiality of your authentication credentials and accept liability for all activities executed under your account. You may not assign, transfer, or sublicense account access to third parties without prior written authorization from Matronius. Matronius reserves the unilateral right to suspend, terminate, or delete accounts that provide inaccurate data, violate applicable statutes, or breach this Agreement.

3. License Grants and Usage Rights
Matronius distributes its Software on a licensed, non-exclusive basis; all software products remain intellectual property and are not sold. Subject to the receipt of full financial consideration and continued compliance with these Terms, Matronius grants you a perpetual, revocable, non-transferable, non-sublicensable, worldwide license to install, execute, and utilize the Software in accordance with the purchased tier
-Standard Personal License: Confers authorization for a single individual to download, install, and execute the Software on up to two (2) separate hardware workstations owned, leased, or directly controlled by that individual, strictly for personal, non-commercial, hobbyist, educational, or private artistic evaluation. Output generated under a Personal License cannot be incorporated into commercial client work, advertised commercial media, asset sales on digital marketplaces, or monetized production pipelines.
-Commercial License: Confers authorization for a named commercial entity or independent professional to execute the Software within production pipelines to generate commercial client deliverables, interactive game assets, cinematic productions, and monetized artistic works. A Commercial License applies per individual seat or designated workstation, as specified during checkout.
-Explicit Licensing Restrictions: Except as expressly permitted by mandatory statutory provisions of applicable law, you shall not: Decompile, reverse engineer, disassemble, decrypt, unpack, or attempt to derive the underlying source code, algorithms, or structural logic of the Software.Distribute, lease, license, sell, sublicense, broadcast, or transmit the Software, its underlying script files, license validation tokens, or installation archives to any third party, public code repository, peer-to-peer network, or digital forum.Circumvent, modify, bypass, or defeat any technical protection measures, license validation scripts, or cryptographic controls embedded within the Software.Use the Software, its architecture, or its programmatic interfaces to train artificial intelligence models, generate derivative competing software bridges, or construct unauthorized alternative distributors.

4. Hardware, System, and Upstream Compatibility Covenants
Matronius tools are engineered to bridge, extend, and interoperate with complex third-party software environments, including DAZ Studio (developed by DAZ Productions, Inc.), Blender (developed by the Blender Foundation), Adobe Photoshop (developed by Adobe Systems Incorporated), and Moho (developed by Lost Marble LLC).
-System Specifications: You are solely responsible for verifying that your computing environment complies with the published minimum technical specifications: Windows 10 or later (64-bit), macOS Mojave or later, an active host software deployment (Blender 3.6 or higher, DAZ Studio 4.23 or higher, Adobe Photoshop 2025), a minimum of 8GB of system RAM, and a compatible dedicated graphics processing unit (GPU).
-Upstream Architecture Changes: While Matronius strives to maintain software viability through updates, Matronius cannot control, and disclaims liability for, technical interruptions or functional deprecations caused by upstream updates, core engine rewrites, Python library shifts, or operating system patches initiated by third-party vendors. Compatibility guarantees apply strictly to the specific stable versions published at the time of software release.

5. Financial Terms, Pricing, and Payment Gateway Operations
All software fees and bundle prices are published on the Site and may be displayed or transacted in supported local currencies, including United States Dollars (USD), Euros (EUR), British Pounds Sterling (GBP), Japanese Yen (JPY), Swiss Francs (CHF), Indian Rupees (INR), Brazilian Reais (BRL), United Arab Emirates Dirhams (AED), Australian Dollars (AUD), Canadian Dollars (CAD), Chinese Yuan (CNY), Czech Korunas (CZK), Danish Kroner (DKK), Egyptian Pounds (EGP), Hungarian Forints (HUF), South Korean Won (KRW), Kuwaiti Dinars (KWD), New Zealand Dollars (NZD), Norwegian Kroner (NOK), Polish Złote (PLN), Romanian Lei (RON), Jordanian Dinars (JOD), Qatari Riyals (QAR), Saudi Riyals (SAR), Swedish Kronor (SEK), Singapore Dollars (SGD), Turkish Liras (TRY), Ukrainian Hryvnias (UAH), and Vietnamese Đồng (VND). Matronius reserves the unilateral discretion to adjust pricing, withdraw promotional discounts, or reconfigure product bundles at any time prior to transaction finalization. All published prices are exclusive of local sales tax, value-added tax (VAT), or goods and services taxes (GST), which are calculated dynamically during checkout based on the Licensee's verified geographic location.All financial settlements are secured through Stripe and supported third-party payment providers, accommodating payments made via payment cards as well as express digital options including Apple Pay, Google Pay, Amazon Pay, and PayPal. By initiating a payment transaction, you authorize Matronius and its designated payment processors to collect the full stated transaction balance via your selected payment instrument or digital wallet. You represent that you possess lawful authority to execute payments utilizing the designated financial card, payment account, or digital wallet. Matronius does not directly process or store raw payment card data or digital payment credentials, which are managed strictly in accordance with the security protocols of Stripe and the respective third-party payment providers.

6. Performance Guarantee, Statutory Cancellation, and Refund Policy
Statutory Digital Content Cancellation Waiver: Pursuant to the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Directive 2011/83/EU of the European Parliament, statutory 14-day cancellation and cooling-off rights do not apply to the supply of digital content not delivered on a tangible medium once the electronic download, digital delivery, or license key generation has begun. By finalizing your order and initiating the digital download of the Software, you provide your express prior consent to the immediate performance of the contract and formally acknowledge the forfeiture of your statutory right of withdrawal.
-Contractual 30-Day Performance Guarantee: Independent of statutory cancellation exemptions, Matronius provides a contractual 30-Day Performance Guarantee on all commercial workflow plugins. If the Software manifests persistent, reproducible technical defects that fundamentally prevent execution in accordance with published specifications on a verified compatible system environment, the Licensee is entitled to invoke this guarantee within thirty (30) calendar days from the purchase date.
-Mandatory Technical Diagnostic Cure Period: To qualify for a refund under the Performance Guarantee, you must formally report the failure by submitting an inquiry to gio@matronius.com or through official support ticketing, providing: (a) system environment logs; (b) host software versions; (c) precise error messages; and (d) step-by-step reproduction documentation. Matronius retains an exclusive cure period of seven days from the receipt of complete diagnostic logs to resolve the defect, deploy a software patch, or furnish an operative technical workaround. If Matronius confirms the incompatibility and fails to resolve the defect within 7 days, a 100% refund of the purchase price will be issued to the original payment method.
-Refund Exclusions: The 30-Day Performance Guarantee is void and no refunds will be authorized if: (a) your hardware or software environment fails to satisfy the minimum compatibility thresholds published on the Site; (b) the defect results from conflicts with unsupported third-party plugins, third-party Python modifications, or modified host software; (c) the request arises from subjective dissatisfaction with product aesthetics or change of mind; or (d) you initiate an unnotified payment dispute or chargeback via Stripe/other payment methods prior to exhausting the 7-days diagnostic resolution protocol.

7. Intellectual Property Ownership and Proprietary Rights
All title, copyrights, trade secrets, trademarks, patents, proprietary script architectures, visual designs, and brand elements—including the metallic silver and blue Matronius dragon-winged brand insignia—are and shall remain the exclusive property of Matronius Limited or its licensors. Nothing within these Terms operates to transfer, convey, or assign any title, copyright, or ownership rights to the Licensee. All digital artwork, 3D meshes, procedural rigs, character animations, and visual compositions created, modified, or exported by the Licensee through the lawful operation of the Software remain the exclusive property of the Licensee, subject to the licensing scope selected during purchase. Matronius claims no proprietary title or licensing claim to user-authored artwork generated via the Software.

8. User Submissions, Feature Requests, and Community Standards
The Site and associated communication portals provide opportunities to submit feedback, enhancement recommendations, feature requests, and bug reports. You acknowledge that by transmitting feature proposals or software suggestions to Matronius via the Site, email, or community forums, you grant Matronius an irrevocable, perpetual, royalty-free, worldwide, transferable, and sublicensable license to adopt, implement, commercialize, and modify such suggestions into its commercial software roadmap without compensation, attribution, or accounting obligations to you.Users participating in the Matronius Discord server, blog comments, or technical forums agree to maintain professional conduct. The publication of defamatory, infringing, abusive, or unlawful materials, or the sharing of unauthorized download links, crack scripts, or pirated serial keys, will result in immediate termination of community privileges and permanent revocation of software licenses without refund.

9. Disclaimer of Warranties
Except for the explicit 30-Day Performance Guarantee outlined in Section 6, the Site, Software, tutorials, documentation, and technical support services are provided strictly on an "as is" and "as available" basis, without warranties, conditions, or representations of any kind, whether express, statutory, or implied. To the maximum extent permitted by applicable law, Matronius disclaims all implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and title. Matronius does not warrant that the Software will meet your personal requirements, will operate uninterrupted or free of errors, or that all software bugs or script defects will be corrected. You assume full operational risk regarding the installation, deployment, and performance of the Software within your artistic and computing pipelines.

10. Limitation of Liability
To the maximum extent permitted under the laws of England and Wales and applicable jurisdictions, in no event shall Matronius Limited, its directors, officers, employees, agents, contractors, or affiliates be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages, including loss of profits, commercial interruption, loss of artistic data, corruption of 3D scenes, hardware degradation, or business interruption, arising out of the use or inability to use the Software, even if Matronius has been advised of the possibility of such damages.In all events, the maximum aggregate financial liability of Matronius Limited arising out of or related to this Agreement, whether founded in contract, tort (including negligence), statutory breach, or otherwise, shall be strictly capped at the total amount actually paid by you to Matronius for the specific software license giving rise to the claim during the six (6) months immediately preceding the event. Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable consumer law.

11. Indemnification
You agree to defend, indemnify, and hold harmless Matronius Limited, its corporate officers, directors, contractors, and agents against any third-party claims, liabilities, damages, losses, costs, or legal expenses (including reasonable legal fees) resulting from or arising out of: (a) your breach of any provision of this Agreement; (b) your unauthorized use, redistribution, or modification of the Software; (c) your violation of third-party intellectual property or proprietary rights; or (d) commercial deployment executed under a Standard Personal License.

12. Governing Law and Exclusive Jurisdiction
This Agreement, and any disputes, claims, or non-contractual obligations arising out of or in connection with its subject matter, shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or legal proceedings arising out of this contract. For consumers situated within jurisdictions where statutory consumer rights mandate local forum adjudication, mandatory domestic legal protections shall remain unimpaired.

13. Severability and Complete Agreement
If any clause or sub-clause of these Terms is found by an arbitrator or court of competent jurisdiction to be invalid, unlawful, or unenforceable, that specific provision shall be severed, and the remainder of this Agreement shall remain in full force and effect. This document, alongside the incorporated Privacy Policy and Cookie Policy, constitutes the complete, final, and exclusive understanding between you and Matronius regarding software licensing and Site usage, superseding all prior oral or written agreements.

14. Global Creative Access and Purchasing Power Parity (PPP) Terms
14.1 Principle and Intent. Matronius Limited is committed to democratising 3D workflow engineering. To support individual creators operating in emerging economies, Matronius Limited provides regional price adjustments via Purchasing Power Parity ("PPP") protocols. These adjustments reflect international cost-of-living indices and currency purchasing power, as determined by World Bank and IMF economic conversion indicators.
14.2 Geographic Eligibility and Verification. PPP adjustments are reserved exclusively for permanent residents and individual digital creators domiciled within designated qualifying territories. Dynamic regional adjustments are calculated algorithmically at checkout based on verified network geolocation, origin billing addresses, and corresponding payment instrumentation. Matronius Limited implements technical verification controls, including automated proxy and commercial virtual private network ("VPN") detection engines.
14.3 Prohibition of Arbitrage and Circumvention. Accessing regional pricing programmes through technological misrepresentation—including, but not limited to, the utilisation of proxy networks, commercial VPN masking, fraudulent IP spoofing, or offshore payment forwarding—constitutes a material breach of these Terms of Service. Any attempt to artificially manipulate geographical checkout variables to bypass standard pricing models will result in immediate termination of the checkout process.
14.4 Licensing Scope and Non-Transferability. All software licences, registration keys, and access credentials issued under regional PPP parity initiatives are strictly single-user, non-transferable, and restricted to personal or independent freelance use within the country of origin. Parity-adjusted licences may not be resold, sub-licensed, reassigned, or deployed within multi-seat enterprise environments, commercial studios, or multinational agencies.
14.5 Auditing, Suspension, and Revocation. Matronius Limited maintains automated operational systems to monitor licensing integrity. Where an active licence key exhibits ongoing activation patterns outside the designated purchasing jurisdiction without documented travel authorisation, Matronius Limited reserves the right to:Invalidate or suspend the software licence key with immediate effect;Revoke access to ongoing product updates, documentation assets, and Discord community resources;Retroactively invoice the licensee for the outstanding differential between the regional parity price and the global standard retail price.

15. Formal Corporate and Legal Inquiries
Official notices, technical diagnostic claims, and contractual inquiries should be transmitted to the following operational endpoints:
-Legal & Technical Support Contact: gio@matronius.com (with secondary escalation to support@matronius.co.site)
-Corporate Headquarters Address: Matronius Limited, Cardrew House, Cardrew Industrial Estate, Redruth, Cornwall, TR15 1SP, United Kingdom
-Telephone / Customer Messaging Assistance: +44 7356 234096